At Doubletrees, we aim to provide you with the highest quality educational service for all of our school community.  Unfortunately, sometimes you may feel there is something not quite right.  If you feel our services have fallen below the standards you expect we would like to hear from you so we can put things right as quickly as possible.

What to do if you have a comment or complaint;

Please contact us to try and resolve things informally.  All staff can deal with concerns or complaints without the need to resort to a formal procedure. Most concerns and complaints can be satisfactorily resolved at this stage, and the school values informal meetings and discussions to facilitate an early resolution.  There is no suggested time-scale for resolution at this stage given the importance of dialogue though informal discussion, although it would be expected that most issues would be resolved within 10 school days.  Please do contact your child's class teacher, without delay, if you are at all concerned or worried.

Who do I contact?

Your first step is your child’s class teacher.

Michelle Sandham, our Family Engagement Lead is always happy to try to resolve any concerns you may have or will make sure the most appropriate person to address your concerns gets back to you.  msandham@doubletrees.org.uk

If you want to escalate your concern, please contact our Senior Leadership Team.

 

Senior Leadership Team.

 

Headteacher	Deputy Headteacher	Assistant Headteacher
Heidi Hoskin	Lou Doyle	Jo Hobbs

 

We can only resolve what we know about, so please do not hesitate to get in touch if you feel we can help.

What to do if you have tried to resolve things informally and it hasn't been resolved?

You can also make a complaint in writing.  We will always talk to you so that we can try and resolve any issues as quickly as possible. Please include your contact details if you do write to, or email us.

We will always try to resolve your complaint straightaway. However, if this is not possible, we will fully investigate the issues you have raised and aim to resolve them as quickly as we can. We will keep you updated on our progress when investigating your complaint. We aim to fully resolve all complaints and provide you with our final response which may include any actions taken.

Most complaints are best dealt with by direct contact, so in the first instance, please contact your child's class teacher.  If you are still worried please contact Heidi Hoskin our Head Teacher.  Please call us on 01726 812757 or email enquiries@doubletrees.org.uk and we will get back to you as quickly as we can, and we will endeavour to resolve your complaint as quickly as possible.